1. How We Collect and Use Your Personal Information

The information we collect depends on the products you use, the environment in which you interact with us, and the choices you make, including your privacy settings and the products and features you use. If you choose not to provide your personal information that we request, we may not be able to provide you with related services, nor will we be able to respond to or handle the problems you may encounter. We collect personal information to operate more efficiently and provide you with an optimal user experience. We collect information about you in three primary ways:

(1) directly from you;

(2) automatically from your use of the App;

(3) from third parties.

If the following clauses explicitly state that your relevant information is only kept locally, then the information is only collected and processed locally on your device and it will not be uploaded to our server, which means such information is not bound by this Privacy Notice. This is to clear up all your doubts and stay transparent about our processing of personal information.

Please note that if you provide other people's personal information to us, you must ensure that you have obtained authorization from the personal information subjects concerned.

1.1 App features, personal information we collect and use, and intended purposes

(1) HeyTap Account sign-up and sign-in

To use the App, you need to first sign up for a HeyTap Account or, if you already have one, sign in to your HeyTap Account. During the sign-up or sign-in process, we may collect your phone number or email address, password, and sign-up SMS message. Such information is necessary for you to complete the sign-up or sign-in process. If you do not provide such information, we will not be able to provide you with the sign-up or sign-in service. You may also choose whether to provide us with information such as your username and profile picture to complete your account details. You are not obliged to provide such information to use account services. If you do not provide it, you can still use the account sign-up and sign-in services. For more details on the protection of personal information needed for account sign-up and sign-in, please refer to the HeyTap Account Privacy Notice.

(2) Device management: pairing or unpairing

To allow you to manage your wireless device, including pairing or unpairing it with or from the App and changing its name, the App needs to obtain the wireless device's uniform type identifier (i.e., the device ID, a string of encrypted characters consisting of the device identifier, device model, and serial number and your Wi-Fi password) and the wireless device name you have set on the device's web-based user interface (web UI). The aforementioned information will be encrypted and uploaded to our server. In addition, the App will obtain other information about your wireless device through our server, including the hardware and software versions, MAC address, and serial number for display in the App.

(3) Network settings: Wi-Fi/LAN/WAN

In the App, you may go to the "Wi-Fi settings", "LAN settings", or "WAN settings" section to browse and complete relevant network settings. For the Wi-Fi network, you can set the network's SSID, password, encryption method, and Wi-Fi on/off status; for the LAN network, you can set the LAN gateway's IP address and the DHCP address pool; for the WAN network, you can set the device network mode.

(4) Termimal device management

After pairing your wireless device with the App, you can manage the termimal devices connected to the wireless device or the network formed by the wireless device through the blocklist or allowlist. In blocklist mode, devices included in the blocklist are not allowed to connect to the network formed by the wireless device. In allowlist mode, terminal devices excluded from the allowlist are not allowed to connect to the network. To enable you to manage the terminal devices connected to the wireless device, the App needs to obtain the names, IP addresses, and MAC addresses of the devices. After these devices are displayed in the App, you can perform relevant device settings and edit the blocklist or allowlist.

(5) Parental control

You may also specify when the devices on the wireless device's network can access the network and when they cannot. To this end, the App will need to obtain the names, MAC addresses, and IP addresses of these devices as well as the time limits you set for them (the network restriction period and the network access period).

(6) Wi-Fi sharing

You may also share the name and password of the Wi-Fi network to which your wireless device is connected with your friends through Bluetooth, SMS, WeChat, Facebook, or any other method. If you share the information through a third-party app, it will obtain your Wi-Fi network's SSID and password.

(7) Detection of upgrades for devices connected to your wireless device

To display the firmware version currently running on your wireless device and the latest version available, the APP needs to obtain the corresponding version information from you wireless device.

(8) OPPO Connect upgrades

To display the App version currently in use and the latest version available, the App needs to collect the App version you use currently. Depending on the size of the upgrade APK file, installing the upgrade APK will consume a certain amount of your data.

Non-personal information

During your use of the App, we may collect certain non-personal information such as log and event tracking data that has been processed with data masking techniques (de-identification, anonymization, etc.). Non-personal information refers to information that cannot, either directly or indirectly, relate to any particular individual. We may process aggregate data or other anonymized data.

The purpose of collecting non-personal information is to help us fully understand user preferences, improve our operational efficiency, and improve our products/services and your user experience. Non-personal information will be considered personal information if it is used in combination with personal information.

1.2 How we use your personal information

We will use your personal information for the following purposes:

• To provide you with related products and services as described above;

• To assist you in registering, activating, and verifying the products or services you purchased and the warranty services and software licenses granted to you and send you OS or app update notices;

• To diagnose product or service issues and provide technical support and other customer care and support services;

• To improve and develop our services including improving the user experience, user-friendliness, performance, functionality, and design of our products;

• To perform user research and follow-up surveys to improve both your user experience and our services and other security features;

• To analyze the customer market based on the country or region where you use our services;

• To analyze and study our operational data such as the operational efficiency so as to measure our market share and improve our products and services;

• To analyze error logs and pinpoint the errors and issues so as to improve our device quality and app features;

• To fulfill our cybersecurity obligations, ensure the normal functioning of our products or services, protect the functionality and security of our services, and prevent cybersecurity threats or other acts of misuse;

• To communicate with you and respond to the questions or suggestions you submitted by email, by phone, or by using our online platforms (social media accounts, help & feedback channels, etc.);

• To provide you with other services;

• To litigate or contest a case, perform our legal obligations, and help us detect misuse, fraud, and other illegal activity on our service platform;

• To fulfill our legal obligations.

1.3 Required app permissions

When you use the App, we may request certain app permissions as needed to provide you with the required features or services. If certain sensitive app permissions are required by our services or features, we will request your consent to turn them on through a pop-up prompt when you attempt to use these services or features. After such permissions are turned on, you may go to "Settings - Permission manager" on your device at any time to turn them off to withdraw your consent as long as they have a manual switch. (The operation paths to manage app permissions may vary by the phone model and OS version. For the actual operation paths, please refer to your phone.) After you withdraw your consent, we will stop using the relevant app permissions and we will no longer be able to provide you with the related features or services, but this does not affect your use of other unrelated features or services.

Required permission: Access the network.

Intended feature/service: The App will be connected to the network and provide you with the features you request.

Purpose of permission request: To let the App access the network to provide you with the above-mentioned features.

Ask before turning on the permission: Yes.

Ability to turn off the permission: Yes. Operation path: Settings - App management - Data plan usage.

Impact of turning off/denying permission: The App cannot access the network and, as a result, it cannot provide you with the requested services.

We will use your personal information solely for the purposes described in this Privacy Notice. Your personal information will only be used for the purposes identified, described, and authorized by you at the time of collection. We will obtain your prior consent if we intend to use your personal information for any purpose not stated in this Privacy Notice or when personal information collected for a specific purpose is used for other purposes. Without your consent, we will not provide your personal information or behavioral data to any third party.

2. How We Use Cookies and Other Similar Technologies

Currently, the App does not use cookies or any other similar technologies to collect or store user preferences or any information about you.

3. How We Retain Your Personal Information

The personal information we collect will be retained for the minimum period needed to fulfill the purposes for which it is collected as described in this Privacy Notice, unless otherwise specified by applicable laws or regulations. As provided by the law, we will completely delete or anonymize your personal information upon the expiration of the retention period.

If we stop some or all of our products or services for any special reason, we will promptly inform you and stop the collection and processing of your personal information in connection with such products or services. We will also delete or anonymize such information that we hold unless otherwise specified by laws and regulations.

You can refer to the following for our information retention and deletion policy:

• HeyTap Account sign-up and sign-in: The phone number, username, email address, sign-up SMS message, and password will be removed from our server and the App after you have completed the sign-up and sign-in processes in the App. The profile picture, display name, and account ID will be removed from our server and the App after you unregister in the App.

• Wireless device management: The device ID and name of the wireless device pairing with the App will be deleted after it is unpaired from the App.

• Wireless device information, App information, network information, settings, and personal information and data in connection with other features will be deleted immediately after being processed by those features; they are not uploaded to our server for storage.

4. How We Share, Transfer or Publicly Disclose Your Personal Information

We may, from time to time, share your personal information with our affiliates and strategic partners to jointly provide you with the required products or services or upon your request. The strategic partners include cloud service providers, data storage facility providers, customer service providers, advertising and marketing service providers, and other third-party service providers that provide technical and customer support to us.

4.1 Our affiliates. For the purpose of providing services to you, we may share your personal information with our affiliates. We will only share the necessary personal information. If we or our affiliates intend to change the purpose for which your personal information is used and processed, we will obtain your authorization or consent again.

4.2 Our authorized partners. Some of our services will be provided by our authorized partners only for the purposes stated in this Privacy Notice. Therefore, we may share some of your personal information with such partners in order to provide services to you and improve your user experience. Specifically:

We may need to share your personal information with our service providers, including but not limited to cloud service providers or other technical service providers, so that they can process the information to provide you with the necessary product or service features. Such service providers may receive and store some of your personal information, but they will not use such information for any other purposes.

4.3 Any entity involved in a merger, acquisition or bankruptcy liquidation. When we are in the process of a merger, acquisition or bankruptcy liquidation, and if such process requires the transfer of your personal information, we will require the new company or organization that holds your personal information to continue to be bound by this Privacy Notice; otherwise, we will require this company or organization to obtain your consent again. If the process does not involve the transfer of personal information, we will adequately inform you and delete or anonymize all your personal information under our control.

4.4 Any entity to which you authorize us to disclose your personal information.

4.5 Any entity to which we are legally required to disclose your personal information. For example, when we are required to comply with subpoenas or other legal procedures, litigations, or mandatory requirements of government authorities, we may disclose your personal information if we sincerely believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests.

We will share or transfer your personal information only for legitimate, proper, necessary, specific, and explicit purposes, and we will only share personal information which is necessary for the provision of the required services. In addition, we will require the above-mentioned third parties to take appropriate confidentiality and security measures during their processing of your personal information by means of agreements or other appropriate measures.

5. How We Protect Your Personal Information

5.1 Our data protection measures

We adopt technical and organizational measures that are reasonable and actionable to protect the information we collect in connection with our services. We have introduced safeguards up to industry standards to protect the personal information provided by you from unauthorized access, disclosure, use, or alteration, or from damage or loss. We take all reasonable and actionable measures to protect your personal information. For example:

(1) We use mainstream security safeguards such as SSL or TLS to encrypt our services and transmission channels. We regularly review our practices regarding information collection, storage, and processing (including physical security measures) to protect our systems from unauthorized access or alteration.

(2) We strictly control access to personal information and only grant access permissions to our employees and those of an authorized service provider who need to access personal information in order to help us process such information. These employees are subject to strict contractual confidentiality obligations. If they fail to perform these obligations, they may be held legally liable or be terminated. Personal information access logs will be kept and audited periodically.

(3) The security of your information is very important to us. Therefore, we will continue our efforts to protect the security of your personal information and implement safeguards such as encrypting stored data and using end-to-end encryption during transmission to protect your information from unauthorized access, use, or disclosure. In addition, certain encrypted data is inaccessible to anyone other than the user.

(4) When transmitting and storing special types of personal information such as sensitive personal information, we will use security measures such as encryption. When storing your personal biometric information, we will take technical measures to process it, such as only storing a summary of your personal biometric information.

(5) We carefully select business partners and service providers and include our requirements for personal information protection in our business contracts, audits, or assessments.

(6) We conduct security and privacy protection training, tests, and publicity activities to raise our employees' awareness of the importance of personal information protection.

(7) We use international and industry-recognized standards to protect your personal information and actively acquire security and privacy protection certifications.

5.2 Notification and response to personal information security events

Please note that although we take reasonable measures to protect your information, no websites, Internet transfers, computer systems, or Wi-Fi connections are 100 percent secure. In the event of any security breach of your personal information, we will promptly inform you of the event in accordance with applicable laws and regulations, including the situation and the possible impact of the event, the measures taken or to be taken by us, suggestions on how you can prevent and reduce risks, and remedies available to you. We will promptly inform you of such information by email, letter, phone, or push notification. When it is difficult to inform each personal information subject concerned, we will publish an announcement in a reasonable and effective manner. We will also report the handling of the event in accordance with the requirements of regulatory authorities.

6. Your Rights to Your Personal Information

We respect your rights to your personal information. The following lists your rights under the law and explains how we will protect your rights. We provide you with a variety of ways to make privacy settings and personal information management more secure and convenient for you to ensure the security of your personal information. Please note that the operation paths may vary by the device model, operating system version, and App version. In addition, we may adjust the operation paths from time to time to improve your user experience.

You may exercise your data subject rights using the ways described below. If you are unable to exercise your rights on your own or if you have any problem in exercising the rights, you may contact us as set forth under Section 12 "Contact Us" to request the exercise of your data subject rights.

6.1 Right to be informed

We inform you of how we process your personal information by publishing this Privacy Notice and, where required by laws and regulations, by posting a notice or contacting you by SMS or email. We are committed to staying transparent about how we use your personal information. You can regularly check this Privacy Notice, receive emails and SMS messages which contain a description of the updates to this Privacy Notice, and contact us as set forth in this Privacy Notice to learn about our collection and use of your personal information.

6.2 Right of access

You may go to relevant pages of the App to directly query or access your personal information, such as:

• HeyTap Account information: profile picture, display name, and account ID;

• Wireless device information, App information, network information, feature settings, and more.

6.3 Right to rectification

If you find that any of your personal information processed by us is inaccurate or incomplete, you have the right to request us to correct or complete it. You can directly correct and modify some of your personal information on the relevant pages of the App. For example:

• In the App, you may tap your account's profile picture to visit the HeyTap Account page, where you can modify your account information, such as your age, gender, and your region.

6.4 Right to erasure

You may choose to delete some of the personal information you have submitted to us. You can delete such information directly on the relevant pages of the App. Specifically:

You can sign out your HeyTap Account in the App, and delete the sign-in information (such as the username, display name, and profile picture) and relevant information retained in the App when you use the App with your HeyTap Account. For example:

• On the "Gateway list" page, you can delete the paired wireless device and relevant network settings;

• On the "Device list" page, you can delete the blocklist or allowlist or delete certain devices contained therein;

• On the "Parental control" page, you can delete the restrictions you set and the devices to which the restrictions are applied.

6.5 Right to delete your account

We grant you the right to delete your account.

In the App, you may sign out your HeyTap Account or go to the HeyTap Account page to unregister.

6.6 Right to change the scope of authorization or withdraw consent

The performance of each service function requires certain basic personal information (see the "How We Collect and Use Your Personal Information" section of this Privacy Notice). You can change the scope of the personal information you authorize us to collect or withdraw your authorization by deleting information, turning off app permissions, changing settings on the product or feature settings page, or deleting your account. For example:

• In the App, you may tap your account's profile picture to visit the HeyTap Account page, where you can change your account information, such as your password, username, display name, and profile picture.

• On the "Device management" page, you can change the names of the devices connected to your wireless device paired with the App, or you can delete the paired wireless device from the App and add another wireless device to the App.

• You may go to "Network settings - Wi-Fi settings" to revise the name, password, and security mode of your Wi-Fi network to which your wireless device is connected or turn your Wi-Fi network on or off.

• You may go to "Network settings - LAN settings" to revise the names and IP addresses of the devices connected to the wireless device and change the DHCP on/off status.

• On the "Parental control" page, you may set network access restrictions for the devices connected to the wireless device and perform other relevant settings, such as adding or deleting devices to or from the wireless device's network and modifying the restrictions (such as setting the allowlist or blocklist mode and restriction periods).

• App permission settings: You may go to "Settings - Permission manager - OPPO Connect" on your phone to withdraw your consent to our use of relevant app permissions.

If you withdraw your consent or change the scope of your authorization, we will no longer be able to provide you with the services requiring your consent or falling outside the scope of your authorization. We will also no longer process related personal information, but the withdrawal of your consent shall not affect the lawfulness of data processing based on consent before its withdrawal.

6.7 Right to get a copy of your personal information

You have the right to request us to provide a copy of your personal information you provided to us or transfer the copy to a third party you designated. For example:

• You may share your Wi-Fi name and password with others through the method of your choice (such as Bluetooth, SMS, or any other app supporting instant messaging).

6.8 Right to complain

You have the right to file a complaint by contacting us as set forth under Section 12 "Contact Us".

You have the right to lodge a complaint with the competent supervisory authority regarding our personal information protection practices, or file a lawsuit in a court with jurisdiction. However, we hope that we have the opportunity to solve your concerns or issues before you contact relevant authorities, so please first contact us directly.

7. How We Process Children's Personal Information

We greatly value our obligation and responsibility for protecting children's personal information. We strive to create a healthy cyber environment for minors and take extra efforts to protect children. We treat anyone under the age of 18 (or a similar minimum age of full legal capacity defined in the jurisdiction concerned) as a child.

Most of the features and services provided by the App are intended for adults and do not target children, and we do not provide services directly to children. Please note that due to technical limitations and other objective factors, the App may not be able to actively identify the age of users.

According to applicable laws and regulations, if you are a child, you shall obtain the consent of your parent or another guardian before using the App, and be sure to carefully read this Privacy Notice together with them. Children may not use the App without the consent of their parents or other guardians.

We do not actively collect, store, use, transfer, or disclose children's personal information, let alone use their personal information for marketing purposes. If you are a child, or if you are a parent or guardian of a child, or if you otherwise find that any information we processed may contain the personal information of a child, please contact us as set forth under Section 12 "Contact Us". We will do everything we can to delete the relevant data as soon as possible.

8. Third-Party Service Providers and Their Services

Our websites, products, apps, and services may be provided by third parties or may contain links to third-party websites, products, or services. You can choose whether to access or use any website, product, or service provided by a third party.

We have no control over third-party privacy and data protection policies as such third parties are not bound by this Privacy Notice. Before you submit personal information to third parties, please refer to their privacy policies. For example:

If you use the Wi-Fi sharing feature to share your Wi-Fi network's SSID and password with others through a third-party app supporting instant messaging, such app will collect your Wi-Fi network's SSID and password. Before doing so, please carefully read the third party's privacy policy.

9. How Your Personal Information Is Transferred Globally

As a company operating globally, we provide products and services through our resources and servers distributed around the world. For the purpose of ensuring the high quality of our services (such as a high processing speed) and subject to local data protection laws, we will store your personal data based on the region where your device is purchased or the region set for your device. We have established data centers in France, Singapore, India, South Africa, and Indonesia. This means that your personal information may be transferred to or accessed from a jurisdiction outside the country or region where you use the relevant products or services.

You understand that there are different risks under different data protection laws. We will take measures to ensure that the data collected by us is processed in accordance with this Privacy Notice and applicable laws, and that your personal information is as equally protected as in the country or region where you use the relevant products or services.

10. GDPR-Related Terms

This section only applies to users located in the European Union, Liechtenstein, Norway, the United Kingdom, or Switzerland ("Europe"). If you are living in Europe, OROPE Germany GmbH with address at Graf-Adolf-Platz 15, 40213 Düsseldorf is the controller of your personal data.

10.1 Legal bases for processing personal information

The processing of your personal information described in the "How We Collect and Use Your Personal Information" section in Part A is lawful only if and to the extent that at least one of the following applies:

(1) Consent

We may process your personal information with your consent. In particular, we may ask for your consent to our promotional activities, such as sending you promotional messages, inviting you to participate in our "User Experience Program", and providing you with specific services including the services requiring your location information. You have the right to refuse or withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of our use of your personal information based on consent before its withdrawal. If you have given consent to our use of your personal information, we will use your information only for the purposes stated in the consent. Please note that to the extent our processing is based on your consent, if you refuse or withdraw your consent, we may not be able to provide you with the service related thereto. Neither the initial refusal nor the withdrawal of consent will result in any negative consequences to you.

(2) Performance of or entering into a contract with you

We rely on this legal basis in particular for the following purposes:

• To provide OPPO services to you, handle your orders, or perform a contract entered into between OPPO and you;

• To activate the services you have purchased, your warranty services and specific software licenses, and to provide app update notices;

• To permit and manage your participation in our lucky draws, competitions, or other similar promotional activities;

• To diagnose product issues, repair devices, and provide other customer care and support services.

(3) Compliance with legal obligations

OPPO may be obliged to process personal information in order to fulfill our legal obligations. For example, we are required to retain personal data for compliance with tax laws or for business purposes.

(4) Legitimate interests

The processing of your personal information may also be necessary for the purposes of the legitimate interests OPPO pursues. In particular, we may process your personal information for the following purposes:

• To conduct user surveys to understand your user experience;

• To analyze the customer market based on the country where you use our services, including the number of users that our product marketing and promotions have reached;

• To analyze the efficiency of our business operations;

• To analyze error logs so as to improve our phone quality and app features;

• To provide you with personalized services and recommend and display the content and ads tailored for you through our services;

• To communicate with you in any form and respond to the questions or comments you submit to us;

• To ensure the functionality and security of our services;

• To verify your identity;

• To conduct internal audits to prevent and investigate fraud, cybersecurity threats, or other acts of misuse;

• To improve and develop our services including security features, such as improving the user experience, user-friendliness, performance, functionality, and design of our products;

• To pursue or defend against legal claims.

We will process your personal information for the above purposes only after we fully evaluate and balance our interests against your rights to privacy.

10.2 Global transfers of your personal information

In case your personal data is transferred to jurisdictions outside Europe, we will ensure that appropriate safeguards exist and are applied; for example:

• The recipient of the personal data is located in a country that benefits from an "adequacy" decision of the European Commission.

• The recipient has signed a contract based on the "Standard Contractual Clauses" approved by the European Commission, obliging them to protect your personal information.

• Or in the absence of the above appropriate safeguards, we will ask for your express consent to transfer your personal data across borders or we will take any other measures that are recognized as providing a sufficient level of protection for your personal data.

For more information about the safeguards relating to personal data transfers outside Europe, please submit your request through our Data Subject Rights Platform at https://www.oppo.com/en/privacy-feedback/.

10.3 Our use of cookies and other tracking technologies

To understand our use of cookies and other similar technologies in detail, please refer to our Cookies Policy.

10.4 Your rights to your personal information

According to the GDPR, you have the following rights:

• Right of access: You may request access to personal information we hold about you.

• Right to rectification: If you find that personal information we process about you is inaccurate or incomplete, you are entitled to ask us to make rectifications without undue delay and to request the completion of your personal information where appropriate.

• Right to erasure: You can submit a request to us to delete your personal information, and we shall have the obligation to erase it without undue delay in some circumstances – for example, if we do not have a legal reason to continue to process the personal information to the extent required by applicable laws and regulations. Please note that the erasure of all your personal information from your device does not mean that it will erase all the data relating to you that OPPO has collected or processed. Therefore, we encourage you to submit a data deletion request to us using the information provided in the "Contact Us" section above.

• Right to restrict processing: You have the right to request OPPO to temporarily limit the way we process your personal information in certain circumstances, such as when you contest the accuracy of your personal information and we are verifying its accuracy. We will keep just enough data or process such data as is necessary to ensure that we will honor your restriction requests in the future.

• Right to object: Where personal information concerning you is processed for legitimate interest purposes, you have the right to object to the processing on grounds relating to your particular situation at any time. Should you decide to object to the processing, we will stop processing the personal information concerning you, unless we can demonstrate compelling reasons for continued processing that override your interests, rights and freedoms, or the processing serves the purpose of our establishment, exercise or defense of legal claims. You can object to direct marketing activities at any time for any reason whatsoever.

• Right to data portability: You have the right to obtain a copy of your personal information in a structured, commonly used, and machine-readable format and transmit such data to another provider. In certain circumstances, you can have your personal information transmitted directly from us to any other provider.

• Right to withdraw consent: If you have given us your consent to process your personal information but later change your mind, you have the right to withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of our use of your personal information based on consent before its withdrawal. If you wish to withdraw your consent to receive promotional messages, you may choose to unsubscribe in the manner described therein. If you withdraw your consent, we may no longer be able to provide you with the service related thereto.

• Right to lodge a complaint: You have the right to lodge a complaint with the competent supervisory authority regarding our data processing or the way we process your personal information, or to file a lawsuit in a court with jurisdiction. For information on how to contact the local data protection supervisory authority, please tap here.

11. How This Privacy Notice Is Updated

We reserve the right to update or modify this Privacy Notice from time to time. We will notify you of any material changes to this Privacy Notice in a manner we deem appropriate, and we will indicate the "Last updated" date at the top of this Privacy Notice.

This Privacy Notice is subject to adjustments. If you continue to use the App after this Privacy Notice is updated, you will be deemed to have accepted the new Privacy Notice.

The latest version of this Privacy Notice applies to our processing of your personal information. This Privacy Notice shall enter into force as of the date it is updated.

If you have any questions or concerns about this Privacy Notice or our privacy practices, please contact us as set forth under Section 12 "Contact Us".

12. Contact Us

To learn more about how we protect personal information, please refer to our general Privacy Notice.

If you have any questions, complaints, or suggestions regarding this Privacy Notice or our privacy practices, you may contact us as set forth below. We will verify your identity and respond within the time limit stipulated by the local laws. This time limit may be extended when necessary due to the complexity and large amounts of individual requests and technical feasibility.

If you have any questions, complaints, or suggestions regarding this Privacy Notice or our privacy practices, refer to the following to contact us:

• Data Subject Rights Platform: https://www.oppo.com/en/privacy-feedback/.

• Postal address: Guangdong OPPO Mobile Telecommunications Corp., Ltd.

• No. 18 Haibin Road, Wusha, Chang'an, Dongguan, Guangdong, China 523902

• For users located in Europe, refer to the following to contact our EU Representative:

• OROPE Germany GmbH

Graf-Adolf-Platz 15, 40213 Düsseldorf, Germany

Or contact our Data Protection Officer

Collegium Auditores GmbH

Datenschutz OROPE

Wilhelmstrasse 74, 53721 Siegburg, Germany

• Or if you are not satisfied with our processing of personal information or our response, or if you think that your issue, complaint, or suggestion has not been addressed effectively, please contact our third-party resolution provider in the US (free of charge): https://feedback-form.truste.com/watchdog/request.

Guangdong OPPO Mobile Telecommunications Corp., Ltd.

Address: No. 18 Haibin Road, Wusha, Chang'an, Dongguan, Guangdong, China

Zip code: 523902